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Now, its the Engineer's turn. He asks the Programmer, "What goes up a hill with three legs and comes down on four?" The Programmer looks at him with a puzzled look, takes out his laptop computer, looks through all his references and after about an hour wakes the Engineer and hands the Engineer $50. The Engineer politely takes the $50 turns away and tries to return to sleep. The Programmer, a little miffed, asks, "Well what's the answer to the question?" Without a word, the Engineer reaches into his wallet, hands $5 to the Programmer, turns away and returns to sleep. Tech Support Take heart, anyone among you who believes you are technologically challenged, you "ain't seen nuthin' yet." This is an excerpt from a "Wall Street Journal" article. 1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is. 2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in. 3. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on and was heard putting the phone down, getting up and crossing the room to close the door. 4. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of troubleshooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key. 5. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually. 6. A confused caller to IBM was having trouble printing documents. He told the technician that the computer had said it "couldn't find printer" The user had also tried turning the computer screen to face the printer but that his computer still couldn't "see" the printer. 7. An exasperated caller to Dell Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens. " The "foot pedal" turned out to be the computer's mouse. 8. A woman called the Canon help desk with a problem with her printer. The tech asked her if she was running it under "Windows." The woman responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window and his printer is working fine." 9. Tech Support: "O.K. Bob, let's press control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager." Customer: "I don't have a "P". Tech: "On your keyboard, Bob." Customer: "What do you mean?" Tech: "P" on your keyboard, Bob." Customer: "I'm not going to do that!!!" Right Click Tech Support: "I need you to right-click on the Desktop." Customer: "Ok." Tech Support: "Did you get a pop-up menu?" Customer: "No." Tech Support: "Ok. Right click again. Do you see a pop-up menu?" Customer: "No." Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"Customer: "Sure, you told me to write 'click' and I wrote click'." Redneck Computer Terms BACKUP - What you do when you run across a skunk in the woods BAR CODE - Them's the fight'n rules down at the local tavern BUG - The reason you give for calling in sick BYTE - What you pit bull dun to cusin Jethro CACHE - Needed when you run out of food stamps CHIP - Pasture muffins that you try not to step in TERMINAL - Time to call the undertaker CRASH - When you go to Junior's party uninvited DIGITAL - The art of counting on your fingers DISKETTE - Female Disco Dancer FAX - What you lie about to the IRS HACKER - Uncle Leroy after 32 years of smoking HARD COPY - Picture looked at when selecting tattoos INTERNET - Where cafeteria workers put their hair KEYBOARD - Where you hang the keys to the John Deere MAC - Big Bubba's favorite fast food MEGAHERTZ - How your head feels after 17 beers MODEM - What you did when the grass and weeds got too tall MOUSE PAD - Where Mickey and Minnie live NETWORK - Scoop'n up a big fish before it breaks the line ONLINE - Where to stay when taking the sobriety test ROM - Where the pope lives SCREEN - Helps keep the skeeters off the porch SERIAL PORT - A red wine you drink with breakfast SUPERCONDUCTOR - Amtrak's Employee of the year SCSI - What you call your week old underwear More Redneck Computer Terms LOG ON: Making a wood stove hotter. LOG OFF: Don't add no more wood. MONITOR: Keeping an eye on the woodstove. DOWNLOAD: Gettin the farwood off the truk MEGA HERTZ: When yer not keerful gettin the farwood FLOPPY DISC: Whatcha git from tryin to carry too much farwood. RAM: That thar thing whut splits the farwood HARD DRIVE: Gettin home in the winter time PROMPT: Whut the mail ain't in the winter time WINDOWS: Whut to shut when it's cold outside SCREEN: Whut to shut when it's black fly season BYTE: Whut dem dang flys do CHIP: Munchies fer the TV MICRO CHIP: Whut's in the bottom of the munchie bag MODEM: Whacha did to the hay fields DOT MATRIX: Old Dan Matrix's wife LAP TOP: Whar the kitty sleeps KEYBOARD: Whar ya hang the dang truck keys SOFTWARE: Them dang plastic forks and knifs MOUSE: What eats the grain in the barn MAIN FRAME: Holds up the barn ruf PORT: Fancy Flatlander wine ENTER: Northerner talk fer, C'Mon in y'all RANDOM ACCESS MEMORY: When ya cain't 'member whut ya paid fer the rifle when yore wife asks MOUSE PAD: That's hippie talk fer the rat hole. Program Managers A lead hardware engineer, a lead software engineer, and their program manager are taking a walk outdoors during their lunch break when they come upon an old brass lamp. They pick it up and dust it off. Poof -- out pops a genie. "Thank you for releasing me from my lamp-prison. I can grant you 3 wishes. Since there are 3 of you I will grant one wish to each of you." The hardware engineer thinks a moment and says, "I'd like to be sailing a yacht across the Pacific, racing before the wind, with an all-girl crew." "It is done", said the Genie, and poof, the hardware engineer disappears. The software engineer thinks a moment and says, "I'd like to be riding my Harley with a gang of beautiful women throughout the American Southwest." "It is done", said the Genie, and poof, the software engineer disappears. The program manager looks at where the other two had been standing and rubs his chin in thought. Then he tells the Genie, "I'd like those two back in the office after lunch." My Status Report Monday 8:05am User called to say they forgot password. Told them to use password retrieval utility called FDISK. Blissfully ignorant, they thank me and hang up. God, we let the people vote and drive, too? 8:12am Accounting called to say they couldn't access expense reports database. Gave them Standard Sys Admin Answer #112, Well, it works for me. Let them rant and rave while I unplugged my coffeemaker from the UPS and plugged their server back in. Suggested they try it again. One more happy customer... 8:14am User from 8:05 call said they received error message Error accessing Drive 0. Told them it was an OS problem. Transferred them to microsupport. 11:00am Relatively quiet for last few hours. Decide to plug support phone back in so I can call my girlfriend. Says parents are coming into town this weekend. Put her on hold and transferred her to janitorial closet down in basement. What is she thinking? The Myst and Doom nationals are this weekend! 11:34am Another user calls (do they ever learn?). Says they want ACL changed on HR performance review database so that nobody but HR can access database. Tell them no problem. Hang up. Change ACL. Add @MailSend so performance reviews are sent to */US. 12:00pm Lunch 3:30pm Return from lunch. 3:55pm Wake up from nap. Bad dream makes me cranky. Bounce servers for no reason. Return to napping. 4:23pm Yet another user calls. Wants to know how to change fonts on form. Ask them what chip set they're using. Tell them to call back when they find out. 4:55pm Decide to run "Create Save/Replication Conflicts" macro so next shift has something to do. Tuesday 8:30am Finish reading support log from last night. Sounded busy. Terrible time with Save/Replication conflicts. 9:00am Support manager arrives. Wants to discuss my attitude. Click on PhoneNotes SmartIcon. Love to, but kinda busy. Put something in the calendar database! I yell as I grab for the support lines, which have (mysteriously) lit up. Walks away grumbling. 9:35pm Team leader from R&D needs ID for new employee. Tell them they need form J-19R=9C9\\DARR\K1. Say they never heard of such a form. Tell them it's in the SPECIAL FORMS database. Say they never heard of such a database. Transfer them to janitorial closet in basement. 10:00am Perky sounding intern from R&D calls and says she needs new ID. Tell her I need employee number, department name, manager name, and marital status. Run @DbLookup against state parole board database, Centers for Disease Control database, and my Oprah Winfrey database. No hits. Tell her ID will be ready tonight. Drawing from the lessons learned in last week's Reengineering for Customer Partnership I offer to personally deliver ID to her apartment. 10:07am Janitor stops by to say he keeps getting strange calls in basement. Offer to train him on Notes. Begin now. Let him watch console while I grab a smoke. 1:00pm Return from smoking break. Janitor says phones kept ringing, so he transferred them to cafeteria lady. I like this guy. 1:05pm Big commotion! Support manager falls in hole left where I pulled floor tiles outside his office door. Stress to him importance of not running in computer room, even if I do yell Omigod -- Fire! 1:15pm Development Standards Committee calls and complains about umlauts in form names. Apologizing for the inconvenience, I tell them I will fix it. Hang up and run global search/replace using gaks. 1:20pm Mary Hairnet from cafeteria calls. Says she keeps getting calls for Notice Loads or NoLoad Goats, she's not sure, couldn't hear over industrial-grade blender. Tell her it was probably Lettuce Nodes. Maybe the food distributor with a new product? She thinks about it and hangs up. 2:00pm Legal secretary calls and says she lost password. Ask her to check in her purse, floor of car, and on bathroom counter. Tell her it probably fell out of back of machine. Suggest she put duct tape over all the airvents she can find on the PC. Grudgingly offer to create new ID for her while she does that. 2:49pm Janitor comes back. Wants more lessons. I take off rest of day. Wednesday 8:30am Irate user calls to say chipset has nothing to do with fonts on form. Tell them of course, they should have been checking Bitset, not chipset. Sheepish user apologizes and hangs up. 9:10am Support manager, with foot in cast, returns to office. Schedules 10:00am meeting with me. User calls and wants to talk to support manager about terrible help at support desk. Tell them manager about to go into meeting. Sometimes life hands you material... 10:00am Call Louie in janitorial services to cover for me. Go to support manager's office. He says he can't dismiss me but can suggest several lateral career moves. Most involve farm implements in third-world countries with moderate to heavy political turmoil. By and by, I ask if he's aware of new bug which takes full-text indexed random e-mail databases and puts all references to furry handcuffs and Bambi Boomer in Marketing on the corporate Web page. Meeting is adjourned as he reaches for keyboard, Web browser, and Tums. 10:30am Tell Louie he's doing great job. Offer to show him mainframe corporate PBX system sometime. 11:00am Lunch. 4:55pm Return from lunch. 5:00pm Shift change; Going home. Thursday 8:00am New guy (Marvin) started today. "Nice plaids" I offer. Show him Server room, wiring closet, and technical library. Set him up with IBM PC-XT. Tell him to quit whining, Notes runs the same in both monochrome and color. 8:45am New guy's PC finishes booting up. Tell him I'll create new ID for him. Set minimum password length to 64. Go grab smoke. 9:30am Introduce Louie the custodian to Marvin. Nice plaids Louie comments. Is this guy great or what?! 11:00am Beat Louie in dominos game. Louie leaves. Fish spare dominos out of sleeves (Always have backups). User calls, says Accounting server is down. Untie Ethernet cable from radio antenna (better reception) and plug back into hub. Tell user to try again. Another happy customer! 11:55am Brief Marvin on Corporate Policy 98.022.01: Whereas all new employees beginning on days ending in 'Y' shall enjoy all proper aspects with said corporation, said employee is obligated to provide substance and relief to senior technical analyst on shift. Marvin doubts. I point to Corporate Policy database (a fine piece of work, if I say so myself!). Remember, that's DOUBLE pepperoni and NO peppers! I yell to Marvin as he steps over open floor tile to get to exit door. 1:00pm Oooooh! Pizza makes me so sleepy... 4:30pm Wake from refreshing nap. Catch Marvin scanning want ads. 5:00pm Shift change. Flick HR's server off and on several times (just testing the On/Off button...). See ya tomorrow. Friday 8:00am Night shift still trying to replace power supply in HR server. Told them it worked fine before I left. 9:00am Marvin still not here. Decide I might start answering these calls myself. Unforward phones from Mailroom. 9:02am Yep. A user call. Users in Des Moines can't replicate. Me and the Oiuji board determine it's sunspots. Tell them to call telecommunications. 9:30am Good God, another user! They're like ants. Says he's in San Diego and can't replicate with Des Moines. Tell him it's sunspots, but with a two-hour difference. Suggest he reset the time on the server back two hours. 10:17am Pensacola calls. Says they can't route mail to San Diego. Tell them to set server ahead three hours. 11:00am E-mail from corporate says for everybody to quit resetting the time on their servers. I change the date stamp and forward it to Milwaukee. 11:20am Finish @CoffeeMake macro. Put phone back on hook. 11:23am Milwaukee calls, asks what day it is. 11:25am Support manager stops by to say Marvin called in to quit. So hard to get good help... I respond. Support manager says he has appointment with orthopedic doctor this afternoon, and asks if I mind sitting in on the weekly department head meeting for him. No problem! 11:30am Call Louie and tell him opportunity knocks and he's invited to a meeting this afternoon. Yeah, sure. You can bring your snuff I tell him. 12:00am Lunch. 1:00pm Start full backups on UNIX server. Route them to device NULL to make them fast. 1:03pm Full weekly backups done. Man, I love modern technology! 2:30pm Look in support manager's contact management database. Cancel 2:45pm appointment for him. He really should be at home resting, you know. 2:39pm New user calls. Says want to learn how to create a connection document. Tell them to run connection document utility CTRL-ALT- DEL. Says PC rebooted. Tell them to call microsupport. 2:50pm Support manager calls to say mixup at doctor's office means appointment cancelled. Says he's just going to go on home. Ask him if he's seen corporate Web page lately. 3:00pm Another (novice) user calls. Says periodic macro not working. Suggest they place @DeleteDocument at end of formula. Promise to send them document addendum which says so. 4:00pm Finish changing foreground color in all documents to white. Also set point size to 2 in help databases. 4:30pm User calls to say they can't see anything in documents. Tell them to go to view, do a Edit -- Select All, hit delete key, and then refresh. Promise to send them document addendum which says so. 4:45pm Another user calls. Says they can't read help documents. Tell them I'll fix it. Hang up. Change font to Wingdings. 4:58pm Plug coffee maker into Ethernet hub to see what happens. Not (too) much. 5:00pm Night shift shows up. Tell that the hub is acting funny and to have a good weekend. Cheers The Laws of Work 1 If you can't get your work done in the first 24 hours, work nights. 2 A pat on the back is only a few centimeters from a kick in the butt. 3 Don't be irreplaceable, if you can't be replaced, you can't be promoted. 4 It doesn't matter what you do, it only matters what you say you've done and what you're going to do. 5 After any salary raise, you will have less money at the end of the month than you did before. 6 The more crap you put up with, the more crap you are going to get. 7 You can go anywhere you want if you look serious and carry a clipboard. 8 Eat one live toad the first thing in the morning and nothing worse will happen to you the rest of the day. 9 When the bosses talk about improving productivity, they are never talking about themselves. 10 If at first you don't succeed, try again. Then quit. No use being a damn fool about it. 11 There will always be beer cans rolling on the floor of your car when the boss asks for a ride home from the office. 12 Keep your boss's boss off your boss's back. 13 Everything can be filed under "miscellaneous." 14 Never delay the ending of a meeting or the beginning of a cocktail hour. 15 To err is human, to forgive is not our policy. 16 Anyone can do any amount of work provided it isn't the work he/she is supposed to be doing. 17 Important letters that contain no errors will develop errors in the mail. 18 If you are good, you will be assigned all the work. If you are really good, you will get out of it. 19 You are always doing something marginal when the boss drops by your desk. 20 People who go to conferences are the ones who shouldn't. 21 If it wasn't for the last minute, nothing would get done. 22 At work, the authority of a person is inversely proportional to the number of pens that person is carrying. 23 When you don't know what to do, walk fast and look worried. 24 Following the rules will not get the job done. 25 Getting the job done is no excuse for not following the rules. 26 When confronted by a difficult problem you can solve it more easily by reducing it to the question, "How would the Lone Ranger handle this?" 27 No matter how much you do, you never do enough. 28 The last person that quit or was fired will be held responsible for everything that goes wrong. Accident There was an engineer, manager and programmer driving down a steep mountain road.The brakes failed and the car careened down the road out of control. Half way down the driver managed to stop the car by running it against the embankment narrowing avoiding going over a cliff. They all got out, shaken by their narrow escape from death, but otherwise unharmed. The manager said "To fix this problem we need to organize a committee, have meetings, and through a process of continuous improvement, develop a solution." |
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